FAQ
Does Dencity have some free simulations/content?
Yes, Dencity has a free tier of simulations and content available only for students and for non-commercial/personal usage.
How do I get started with Dencity?
Simply download the Dencity app from the App Store , Google Play or Windows store, create an account, and start exploring our range of physics experiments.
What devices are compatible with Dencity?
Dencity is compatible with mobiles, tablets and desktops.
Desktop app is exclusively provided to educational institutions only.
Can I perform experiments offline?
Some content may be available offline, but for the full interactive experience and synchronisation features, an internet connection is required.
However, an internet connection is required to start the app.
Educational Use FAQ's
Can educators use Dencity to perform Group Experiments?
Yes, educators with commercial license can create a classroom of up to 50 students where students can join and the experiment from the teacher’s device will be synchronised on the students’ device.
How does group experiments work in Dencity ?
When an educator starts an experiment, it is synchronised in real-time with all students in the classroom. The teacher can transfer control / take back control to students, allowing them to continue the experiment on their devices. This even works with Teacher and students being at different locations.
Is Dencity suitable for all educational levels?
Dencity is designed to cater to a range of educational levels, from elementary to high school, with experiments tailored to different complexity levels.
My Dencity app lags and doesn’t work as expected. What should I do?
Go to settings and try reducing the quality settings and resolution. This could improve your app performance. If the issue still persists, Contact us.
My Dencity app causes my mobile device to overheat. What should I do?
Go to settings and try reducing the quality settings and resolution. This could improve your app performance. If the issue still persists, Contact us.
Is Dencity available in multiple languages?
Currently, Dencity is available in English, but we are working on adding more languages in the future to make it accessible to a wider audience.
Are there any collaboration tools in Dencity for group experiments?
Yes, Dencity has Group Experiments that allow students to work together on experiments in real-time, share data, and discuss results within the app.
Does Dencity have a community or social media presence?
Can I request new experiments or features to be added to Dencity ?
Yes, you can request new experiments or features by Contacting us. We welcome your suggestions!
Licensing FAQ's
Can I use Dencity for teaching or any other commercial purpose ?
Educators willing to use Dencity app for teaching/commercial purposes will have to get a license based on their needs. You can Book a Demo for your institution and get Customized pricing as per your needs.
Can I perform experiments on my device and screen mirror it / project it to display it to the students?
Educators willing to use Dencity app for teaching/commercial purposes will have to get a license based on their needs. You can Book a Demo for your institution and get Customized pricing as per your needs.
What types of licenses are available?
Dencity offers several types of commercial licenses. Each is designed to cater to different teaching environments and usage needs. Get customized license as per your needs.
How do I purchase a license?
For commercial license , you may Contact us.
Technical Support FAQ's
What should I do if I encounter a technical issue?
If you encounter any technical issues, please contact our technical support team via email at support@techventions.in
How can I provide feedback on the app?
We value your feedback! You can provide feedback by contacting our support team. Your suggestions help us improve Dencity .
How often is the content updated?
We try our best to provide updates on our content to include new experiments, features, and improvements. Stay tuned for updates through the app and our website.
What if I forget my student id password?
If you forget your password, you can contact your educational institution or our support team.
Are all my screen content including notifications and other app tasks visible to the students while using classroom feature?
No, only the experiment objects are synchronised to the student’s devices. All other tasks of your device including notifications are only visible on your device.
Even the Dencity team cannot access them.
Privacy and Security FAQ's
How does Dencity ensure the privacy and security of user data?
Dencity takes user privacy and security seriously. We use secure servers to protect user data and comply with international data protection regulations. For more info on this, kindly read our Privacy Policy.
