Privacy Policy

The following privacy policy is being published in accordance with the provisions of the Information Technology Act, 2000 and other applicable Rules thereunder, including but not limited to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”).

Techventions Solutions Pvt. Ltd. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.dencityapp.in (our “Website”), use our applications (“Application”), or use any products or services in connection with the Application, Website, or products (“Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully and in conjunction with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you should not use the Platform, as the case may be. Your use and/or continued use of the Platform, as the case may be amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.

For the purposes of this Policy, accessing of the Website and the App together with any study material, made available, embedded therefrom shall collectively be referred to as the “Services”. The Website and the App shall be collectively referred to as “the Platform”.

This Privacy Policy forms part and parcel of the Terms of Use for the Techventions Solutions Pvt. Ltd and shall be read as a whole. Capitalized terms used here, but undefined, shall have the same meaning as attributed to them in the Terms of Use.

INFORMATION COLLECTED FROM YOU

We collect several types of information from and about users of our Website, Application, and Services, including:

Personal Information: When you register, we may collect personal details such as your name, phone number, email, class in school and other necessary information.

Non-Personal Information: We may collect non-personal information about you whenever you interact with our Application, Website, and Services. This may include the device name, the type of device, and technical information about your means of connection to our Application or Website, such as the operating system and the Internet service providers utilized.

Homework Submission Data: When users utilize features such as homework assignments and submissions, we collect and store data related to these activities, including but not limited to the content of submissions, timestamps, and associated metadata. This data is utilized to facilitate the intended educational interactions on the platform, such as tracking progress, providing feedback, and generating reports for the teacher.

Group Data: When educators create groups within the platform, we collect and store information related to these groups, including group names, members details, and associated activities. This data is used to facilitate workflow, enhance collaborative learning experiences, and support effective administration of educational activities.

Usage Data: We may collect information about how you access and use our Services. This can include information such as the features you use, the pages you visit, the actions you take, the time, frequency and duration of your activities, and other similar data.

Techventions Solutions will use this information to validate you as a user when using the Platform, to provide the Service to you, including administration of your user account, to notify you of changes to the Service or about any changes to our terms and conditions or this privacy policy, to manage its business, for the development of new products and services, to send you newsletters, offers and promotion coupons to market and advertise its products and services by SMS, to comply with applicable laws, court orders and government enforcement agency requests, for research and analytic purposes including to improve the quality of the Service and to ensure that the Service is presented in the most effective manner for you and your device.

By registering on the Platform, you agree and confirm your consent to providing Techventions Solutions with your aforementioned personal information, which is lawful, necessary and permissible. You at all times have the right to discontinue the use of the Platform. Techventions Solutions is not liable to provide you with its Services in the absence of or your refusal to provide the aforesaid information. Additionally, Techventions Solutions is not liable to ensure or maintain the same quality of its Services to you, as it may for a user who provides all aforementioned information.

Any information provided by you, comments, up votes or otherwise any information that you provide on the Platform is not personal information and shall become part of Techventions Solutions published content. Techventions Solutions may use the aforementioned information without your consent for purposes including but not limited to improving its products and services, developing new products and services and sending you messages about promotions and offers.

INFORMATION COLLECTED AUTOMATICALLY

When you visit or interact with the Platform, apart from Techventions Solutions certain third party service providers may use technologies that automatically collect information about you for both transactional (e.g., confirmation of registration, notification of purchase made, etc.) and promotional (e.g., promotions, newsletters, etc.) purposes. Your information may be collected by Techventions Solutions or such third party service providers in the following ways:-

Log Files: Every time you visit the Platform, Techventions Solutions servers automatically receive and log information from your app and device used to access the Platform (such as IP address, device ID, details of your network operator and type, your operating system, browser type and version, CPU speed, and connection speed). This enables us to validate you as a User, to understand your usage of the Platform and helps us to make changes and updates most suited to your needs and interests.

Mobile Device: When you register your mobile device or use the mobile device to access the App, In addition to the aforesaid, Techventions Solutions will also collect device information such as mobile device ID, model and manufacturer details, operating system etc. for improving the App’s overall functionality and displaying the content according to your preferences.

Cookies: Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload or share and other activity on the Platform etc. in order to improve your experience of the Platform by personalizing it to your preferences and usage trends. This data is collected by third party services for Ad delivery. Techventions has no control or access to this data.

Web Beacons: Web beacons are transparent graphic images used in our email communication to you, in order to understand customer behavior and improve the overall quality, functionality and interactivity of the Platform.

Analytics: Techventions Solutions uses third-party analytics software to better understand and customize the functionality of the App’s software on your phone. This is done by collecting information such as your frequency of the App’s usage, the features you prefer to use on the App, where the App was downloaded from, Device ID, and other relevant usage data. Techventions Solutions does not have the intention to collect any data external to our app and is not responsible for any such data collection.

Data Usage Intentions: Techventions Solutions is committed to respecting your privacy. We do not sell or misuse your data. The information we collect is exclusively used to enhance the quality, performance, payment systems, subscription models, and overall user experience of our app.

Payment /Purchase Information: In order to access certain paid features and services on the Platform, you may be required to create or log into a separate account on a payment gateway or website such as “PayU”, “Razorpay” or “PayTM”. Once such an account is created, in order to process your payments/ purchases on the Platform, such payment gateway provider may require and collect your details such as name, address, phone number, email address and credit or debit card information, net banking information or details of any web wallets maintained by you. Any/all payment(s) made/processed or details provided to or shared with such authorized payment gateway providers shall be stored directly by such payment gateway providers without any information passing through or relayed to Techventions Solutions. Techventions Solutions assumes no liability in respect of such payments and/or information shared with or provided to such authorized payment gateway providers. It is further clarified that the aforementioned information is only used in accordance with the provisions of the applicable law and in strict adherence to this Privacy Policy.

Public Forums: Any information that is disclosed by you in the comments section or by way of the suggestion becomes published information and Techventions Solutions shall not be held liable for the security of the same or any personal information that you disclose herein. You agree to exercise caution when disclosing any personal information or personally identifiable information in this regard.

For the purpose of this Privacy Policy, any passwords, financial information such as credit or debit card details or other payment instrument details and any additional information prescribed by law to be sensitive that may be collected by Techventions Solutions during your use of the Platform and the Services provided thereon, shall be referred to as “Sensitive Personal Data or Information”.

LINK TO THIRD PARTIES

The Platform may include links that redirect you to other websites. This Privacy Policy does not cover these third party websites. You agree that once you leave our application, any third party websites that you go to or interact with are at your own risk. Techventions Solutions shall not be held liable for any default, loss of function or any risk that your sensitive personal information may be exposed to as a result of the same.

SHARING OR DISCLOSURE OF INFORMATION COLLECTED

As a strict policy, we will not disclose, share or exploit your information with anyone without your express permission.

However, we may be mandated under law or under contracts to make certain limited disclosures under the following circumstances:

Legal Necessity: Techventions Solutions may share any of the aforesaid information, including your personally identifiable information or Sensitive Personal Data or Information, without obtaining a separate consent from you, if and when such information is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation of any criminal activity, or for prosecution and punishment of offences.

Limited Disclosure to Service Providers: we may disclose your information (but not Sensitive Personal Data or Information) to our service providers and business partners (“Service Providers”) for the purposes of betterment and improvement of our services including but not limited to hosting the Platform, payment processing, analyzing data, providing customer service, etc, for the purpose of making various features, services and products of Techventions Solutions available to you and investigating or redressing grievances. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;

Limited Disclosures for improvement of services: Techventions Solutions may share the aforesaid information including your personally identifiable information (but not Sensitive Personal Data or Information) when it is required to be shared with sponsors, partners, analytics companies or third parties for the purpose of marketing, advertising promotional offers, offering product information and market research, in connection with the Service. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;

SECURITY OF INFORMATION COLLECTED

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to or from the Service. Any transmission is at your own risk.

We keep your personal information for no longer than is necessary for our business purposes or for legal requirements.

ACCOUNT DELETION

If you are an individual user, you can visit the Delete Account section inside the App/Website and choose to delete your account. Enterprise accounts managed by educational institutions cannot be directly deleted by individual users. Instead, delete request must be made by your educational institutions.

After your account deletion request is processed, all the data related to you will be deleted. However the the analytics data such as frequency of the usage of the app will be retained. This data will not be linked to you but will only contribute to the overall usage statistics of the app.

Please note : Deleting your account will revoke access to Dencity services. Account deletion is permanent and cannot be undone.

CONTACT US

If you have any questions or concerns regarding the Privacy Policy, kindly contact us at support@techventions.in.